Caswise LLC
Effective Date: June 25, 2026
Last Updated: June 25, 2026
1. Introduction
Caswise LLC (“Caswise,” “we,” “our,” or “us”) operates Caswise.com, a community association management software platform. This Privacy Policy explains how we collect, use, and protect information from users of our website and platform. Our services are intended exclusively for users located in the State of Florida. If you are accessing this website from outside the United States, we respectfully ask that you exit this site, as this Privacy Policy does not extend to international visitors and we do not direct our services to residents of other countries or jurisdictions.
2. Information We Collect
We collect the following categories of information when you use our website or platform:
Account and Contact Information. When you register for an account, request a demonstration, or contact us, we collect your name, email address, phone number, and the name of your community association.
Usage Data. We collect information about how you interact with our website and platform, including pages visited, features used, and time spent on the site. This information is collected through Google Analytics and is used in anonymized, aggregated form.
Community Association Data. When you use the platform to manage your community association, we collect and store the operational data you input, including financial records, owner information, and governance documents. This data belongs to your association and is stored securely within our platform.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To operate and maintain the platform and provide the services you have requested.
- To communicate with you about your account, support requests, and platform updates.
- To analyze website usage patterns through Google Analytics and improve our platform.
- To respond to inquiries and provide customer support.
We do not sell, rent, or trade your personal information to any third party for marketing purposes.
4. Payment Processing
Caswise LLC does not directly collect, store, or process sensitive payment information such as credit card numbers or bank account details. All payment processing is handled by Bill.com, a third-party payment processor. When you make a payment through our platform, you are interacting with Bill.com’s secure payment infrastructure. Bill.com is responsible for the collection, storage, and security of all sensitive financial data in connection with payment transactions. We encourage you to review Bill.com’s privacy policy at bill.com for information about their data practices.
5. Google Analytics and Cookies
Our website uses Google Analytics to collect anonymized information about website traffic and user behavior. Google Analytics uses cookies, which are small text files stored on your device, to collect this data. The information collected is aggregated and does not identify individual users. You may opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on available at tools.google.com/dlpage/gaoptout.
6. Data Sharing
We do not sell your personal information. We share information only in the following limited circumstances:
- With Bill.com for payment processing purposes as described in Section 4.
- With Google for analytics purposes as described in Section 5.
- With service providers who assist us in operating our platform, subject to confidentiality obligations.
- When required by law or to protect the rights, property, or safety of Caswise LLC or others.
7. Data Security
We implement reasonable technical and organizational measures to protect the information we collect from unauthorized access, disclosure, or destruction. No method of transmission over the internet or electronic storage is completely secure, however, and we cannot guarantee absolute security.
8. Data Retention
We retain your account and operational data for as long as your account remains active or as needed to provide our services. If you close your account, we will retain your data for a reasonable period as required for legal, accounting, or administrative purposes, after which it will be securely deleted.
9. Geographic Scope
Our services are intended exclusively for community associations and their members located in the State of Florida. This Privacy Policy does not address the requirements of any international privacy law, including but not limited to the European Union General Data Protection Regulation. Visitors accessing this website from outside the United States are advised to exit this site.
10. Children’s Privacy
Our platform is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately so we may delete it.
11. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the Last Updated date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.
12. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us at:
Caswise LLC
8785 SW 165th Ave. Suite 103
Miami, FL 33193
accounting@caswise.com
305-433-7701
This Privacy Policy is provided for informational purposes only and does not constitute legal advice. Caswise LLC recommends consulting with qualified legal counsel to ensure full compliance with applicable laws and regulations.